If you have a smart meter installed and are thinking about joining Bulb, you'll only be able to do so on a monthly direct debit agreement.
Current smart meters lose their smart functionality when the property switches supplier. This means they can no longer be topped up online or through an app.
Therefore, anyone who joins us with a smart prepayment meter will be placed onto a pay monthly agreement. It’s the responsibility of the old supplier to swap them over to a credit meter on the day of the switch. They’ll be able to do this remotely, so they won’t need to enter your property.
If you're switching via this process and have unused credit leftover on the switch date, take a photo of it. Your previous supplier should be able to give you a refund.