If you have a smart top-up (prepay) meter and would like to join Bulb, we'll need to switch you over to paying monthly by Direct Debit.
Current smart top-up meters stop being smart when the property switches supplier. This means:
- they can no longer be topped up online or with an app
- you'll need to send us meter readings
Switching your meter to monthly payments
On the day of your switch to Bulb, your old supplier will update your meter's settings so it switches from top-up to monthly payment mode. They’ll be able to do this remotely, so they won’t need to come to your property.
Your old supplier will refund any credit that’s left on your smart top-up meters, so you don’t need to worry about using up your credit before switching.
Checking your meter has switched correctly
On your switch date, check to see if your meter is still showing your credit and that it's going down.
If it is, your meter hasn’t changed to monthly payments. To fix this:
- Get in touch with your previous supplier - they might be able to update your meter's settings.
- If they can't, let us know and we'll look into it.