Check out these top tips for a smooth transition to Bulb
Switch chapter 1: Top tips for a smooth switch
- So, you’ve signed up to Bulb. At this point, you’ll start to hear from us about your switch. You’ll receive your welcome pack, and a couple of updates on your switch’s progress. We also ask you for meter readings 5 days before your switch date.
- If we have any questions about your meters we’ll get in touch. Keep an eye out for any emails from us, so that we can keep everything simple for you.
- If you get cold feet, you have 14 days to let us know that you’d rather stick with your current supplier.
Switch chapter 2: What’s going on with your reads?
How long does it take to get my final bill from my old supplier?
When you send us your meter readings, we forward them to the independent third party that checks them, before sending them on to your old supplier.
This third party holds data about all meters and estimates meter readings given during a switch, which they compare to the readings you gave us. This protects you from receiving bills based on incorrect meter readings, and ensures you’re not billed for the same energy twice.
The time this process takes can vary, so Ofgem, the energy regulator, has set a time limit of 6 weeks after you’ve switched to receive a final bill from your old supplier.
What if I don’t agree with the reads on my final bill?
This is where our Bulb team come in. You can reach out to us by phone, chat or email, to discuss any concerns you have about your meter readings.
If you didn’t give us a reading, or the one you gave us isn’t listed on your final bill, we will use an estimate generated by the independent company that checks meter readings. If this is incorrect then we can reach out to your previous supplier, and agree to correct the reading.
Should I cancel my direct debit with my old supplier?
Most suppliers won’t cancel your direct debit until they’ve issued your final bill. This makes it easier for them to take the final payment. You’re free to cancel your direct debit if you’re worried about your old supplier taking payments once you’ve left, but if you’re expecting a credit refund this may slow down the time it takes to land in your bank account.