Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 2 minutes.

Read our advice to members or find out what to do in an emergency.

Feed-in Tariff switch meter readings

To complete the switch from your current FIT provider to Bulb we will need a meter reading from your generation meter on your switch date.

We'll email you with your switch date when we have it confirmed with your previous supplier. We'll send you some countdown emails in the run-up to your switch date too, in case you miss the first one.

We can only accept your meter reading on your exact switch date, so please keep an eye out for our emails.

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