Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 3 minutes.

Read our advice to members or find out what to do in an emergency.

How and when will I get my FIT payments?

We'll pay your FIT payments to you once a quarter. We'll ask for your meter readings at the end of every quarter.

Once you've given us your meter readings we'll work out how much we owe you. We'll pay you within two weeks of the start of the next quarter.

As part of your sign up process, you can choose to be paid into your bank account, your Bulb account, or to pay someone else entirely.

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