Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 3 minutes.

Read our advice to members or find out what to do in an emergency.

My account is in credit, why should I increase my payments?

At Bulb your payments stay the same throughout the year. This means you build up credit over the summer and use it during the winter when you’re using more energy.

Just before winter, your account should have enough credit to see you through the colder months. And your payments should be high enough to ensure you start building up credit again in the spring.

The best way to make sure you’re paying the right amount is by entering regular meter readings into your account. Find out how to submit a meter reading, or how to read your meter.

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