If you run out of credit on a top up (prepay) meter

The information on this page is for traditional top up (prepay) meters. If you’re on our Smart Pay As You Go Plan, find out about using Emergency Credit and Friendly Credit.

When your credit drops below £0.50 for electricity or £1.00 for gas, your top up meter will make a beeping sound. This is a reminder that it’s time to top up.

Emergency Credit

To avoid going off supply, top up meters offer Emergency Credit. Some meters turn this on automatically, and some need to be manually activated. Find out how to activate your Emergency Credit.

The amount of Emergency Credit available depends on your meter. There is:

  • £5 for electricity
  • £10 for gas


Friendly Credit: electricity only

If you run out of Emergency Credit between the hours of 8pm to 8am, most electricity meters will supply ‘Friendly Credit’ automatically. This is to make sure that your supply stays on overnight, and gives you time to top up in the morning.

Remember: Friendly Credit is only activated if you go off supply between 8pm to 8am. If you go off-supply earlier in the day and don’t top up to restart the supply by 8pm, Friendly Credit will not activate.


Check if your meter offers Friendly Credit

Most electricity meters have Friendly Credit available. Check the model number to see if it’s available on your meter. The model number is usually found on the front of the meter above or below the barcode. 

A top-up meter with the model number circled.

Older KBA models do not offer Friendly Credit. Newer models labelled KBB, KBC and KBD do.


Paying back Emergency Credit and Friendly Credit

You need to repay your Emergency Credit and Friendly Credit in full before you can use it again. Find out more about:

 

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