If we haven’t been able to contact you regarding your debt, a collections agent may visit your home.
If your payments to Bulb fail, we'll get in touch with you. We want to understand what’s going on and offer help where we can. We try to contact you via email, SMS, phone and letter. If we don’t receive a response, we may have to pass your account over to a collections agency.
A collections agent might visit for a number of reasons. They could be checking to see if a property is vacant, if the occupants are vulnerable, or to discuss your debt in more detail.
How to identify a collections agent
The collections agents will introduce themselves as working for Grosvenor Services Group, and confirm that their visit is on behalf of Bulb Energy.
What are my options?
The main reason for a visit is to understand your situation. The better we understand what’s happening, the more we can help. The first aim is to make a one-off payment for the energy you’ve used, or set up a payment plan to help clear the debt.
If you’re unable to reach an agreement with the collections agent, we’ll set a date to install a prepayment meter in your property. This will enable us to recover the debt over time. This will incur additional charges.
Prepayment meters help people manage their energy better and prevent them from going over budget. If you’re struggling to pay and would prefer a prepayment meter, we can replace your meter for free, just call us on 0300 30 30 635 and ask.
Companies we work with
Grosvenor Services Group
If your energy is currently supplied by Bulb, Grosvenor Services Group may collect on our behalf. Grosvenor's agents will always carry ID badges. The agent will be able to confirm the purpose of their visit via a call to either Grosvenor or Bulb.
Read more about Grosvenor Services Group