Holiday opening hours

Our opening hours are changing over the holidays. Below you can find full details of when you’ll be able to get in touch with us.

  • We’re completely closed on 25th & 26th December and 1st January
  • Our phone lines will be closed from 24th Dec - 2nd Jan
  • However, during 24th December - 2nd January you’ll be able to email us at and use our web chat during our normal hours of Mon-Fri 9am-6pm.

If you have a power cut or discover a gas leak, you’ll need to contact your network distributor by calling 105. Here's what you should do in an emergency

If you lose power due to a problem with your meter during our office hours, get in touch with us and we'll get the issue sorted.

Getting help outside of office hours

If you have a meter issue outside our office hours, you can get help using our emergency numbers:

National Grid Metering - 0800 001 4340

Siemens Metering - 0345 603 5762

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