Hoax or scam phone calls

We’ve received reports that people have been calling our members posing as Bulb employees or employees from other energy suppliers.

If you're suspicious about a call, or if the caller is putting you under pressure to provide personal information or passwords, we suggest you hang up.

Email privacy@bulb.co.uk and let us know what happened so we can take action if we need to. Or, if your concern is urgent, call us on 0300 303 0635.

If you do give your financial details to one of these callers, get in touch with your bank and file a report with the police by calling 101.

You can also file a report with Action Fraud, the National Fraud and Cyber Crime reporting centre, or register the call with Which?

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