Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 2 minutes.

Read our advice to members or find out what to do in an emergency.

Can I change or cancel the appointment for my smart meter installation?


You can cancel your appointment in your Bulb account, up to 1 working day before the engineer is due, at no cost.

A working day is Monday to Friday, excluding public holidays.

If you cancel less than 1 working day before the appointment, we’ll charge you a £30 cancellation fee. This will be taken from your Bulb Account.

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