Can I change or cancel the appointment for my smart meter installation?

Yes.

You can cancel your appointment in your Bulb account, up to 1 working day before the engineer is due, at no cost.

A working day is Monday to Friday, excluding public holidays.

If you cancel less than 1 working day before the appointment, we’ll charge you a £30 cancellation fee. This will be taken from your Bulb Account.

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