Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 3 minutes.

Read our advice to members or find out what to do in an emergency.

If I get a smart meter from Bulb will I still be able to switch supplier?

Yes. Bulb are installing the second generation of smart meters, also known as 'SMETS2'. These will keep their smart features, even if you decide to switch away from Bulb.

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