Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 3 minutes.

Read our advice to members or find out what to do in an emergency.

I’ve got a smart meter. Why did you email me to ask for a meter reading?

It takes a short while for your Bulb account to update with your new meter details.

If you were coming up to meter-reading time on your old meter, you might still get an email asking you to enter a reading manually. We should stop asking you to do this as soon as your account has been updated. If it’s been longer than 6 weeks, let us know.

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