Citizens Advice

Citizens Advice are the official source of free and independent energy advice and support. They have a range of guides and help for common energy problems. Articles include getting help with your bills or meters, and what to do if you’re struggling to pay for the energy you use.

You can also contact Citizens Advice to discuss your energy problems.

By phone 

03454 04 05 06
Monday to Friday, 9am to 5pm
Calls are charged at your normal rate

By textphone

18001 followed by 03454 04 05 06

By post

Citizens Advice consumer service
Second Floor, Fairfax House
Merrion Street
Leeds
LS2 8JU

Get help to reduce your bills

For help reducing your bills, there's an organisation in your area.

Simple Energy Advice (England and Wales)
Phone: 0800 444 202
Monday to Friday, 8am to 8pm
Calls are free

Nest (Wales only)
Phone: 0808 808 2244
Monday to Friday, 9am to 6pm
Calls are free

Home Energy Scotland (Scotland only)
Phone: 0808 808 2282
Monday to Friday, 8am to 8pm and Saturday, 9am-5pm
Calls are free

Know your rights in the energy market: download the PDF from Citizens Advice

The information on this page is published on the Citizens Advice website, as a downloadable PDF:

• English version (84 kb)
• Welsh version (80 kb)