Citizens Advice are the official source of free and independent energy advice and support. They have a range of guides and help for common energy problems, including what to do if you're struggling to pay for your energy. You can also contact them directly.
Contact Citizens Advice for impartial help
If you live in England or Wales
Go to citizensadvice.org.uk/energy or contact the Citizens Advice consumer service. Calls are free, and trained advisors are available Monday to Friday, 9am to 5pm
- Call: 0808 223 1133
- Relay UK: 18001 followed by 0808 223 1133
- Speak to a trained adviser online: citizensadvice.org.uk/energywebchat
If you live in Scotland
Go to energyadvice.scot or contact Advice Direct Scotland. Calls are free, and trained advisors are available Monday to Friday, 9am to 5pm
- Call: 0808 196 8660
- Relay UK: 18001 followed by 0808 196 8660
Get help to reduce your bills
For help reducing your bills, there's an organisation in your area.
Simple Energy Advice (England and Wales)
Phone: 0800 444 202
Monday to Friday, 8am to 8pm, Saturday and Sunday, 9am to 5pm
Calls are free
Nest (Wales only)
Phone: 0808 808 2244
Monday to Friday, 9am to 6pm
Calls are free
Home Energy Scotland (Scotland only)
Phone: 0808 808 2282
Monday to Friday, 8am to 8pm and Saturday, 9am-5pm
Calls are free
Know your rights in the energy market: download the PDF from Citizens Advice
Citizens Advice have also published a downloadable PDF: Know your rights in a changing energy market.