Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 3 minutes.

Read our advice to members or find out what to do in an emergency.

Can I get a smart meter if I switch to Bulb?

Yes! We're installing smart meters across the UK throughout 2020.

We’re installing the new generation of smart meters (SMETS2), so if you ever switch supplier, there’ll be no need to exchange your meter, and it’ll keep its smart features. 

Right now, we're inviting people we think are most likely to have a successful installation. This means members in areas with trained engineers and good network coverage. As the network coverage increases, we'll be inviting more people.

We think smart meters are great because you'll:

  • Never need to submit another meter reading
  • Receive accurate bills based on real-time usage
  • Get the information you need to help cut your bills and reduce carbon emissions
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