We're running a beta test for a new smart tariff. It's a 3-rate tariff which reflects the true cost of energy as it changes through the day.
You need a compatible smart meter to sign up. Not every smart meter is compatible yet.
Some first generation (SMETS1) smart meters are compatible for the smart tariff
Up until 2018, most of the meters installed were SMETS1. This type of meter could only be read by the supplier that installed them. When you switched supplier they lost their smarts and had to be read manually.
Some technical work behind the scenes means that we can read some first generation smart meters now – and we're still working on the rest.
You can apply to join the smart tariff test if you have a first generation smart meter. We'll check to see if we can read it every half hour. If we can, we'll sign you up. If we can't we'll let you know, and we'll get back in touch in the future when the situation changes.
The second generation (SMETS2) meters we're installing aren't compatible yet
We're currently installing the second generation of smart meters (SMETS2) in members' homes. If you'd like to know when we're installing in your area, please do sign up to the waiting list.
Right now, we can read the meters to prepare your monthly statements, but we can't apply those readings to the smart tariff yet.
So you won't be able to join the smart tariff test at the moment.
This should change in a few months. We know that's a bit weird, and a bit frustrating. But we're working on fixing it.