When you book a smart meter installation, we'll ask you if your smart meter is in a box with a sloped lid, instead of an upright door.
We ask this question to see if your meter is ‘semi-concealed’. If it is, we might not be able to exchange it for a smart meter just yet.
Semi-concealed gas meters are usually found outside, and the sloped lid is usually brown. When you open the lid, the meter inside may be partially below ground level.
Engineers need specialist equipment to replace semi-concealed meters. This equipment is in short supply, meaning it’s not available in all regions just yet.
If we’re not able to replace your meter yet, we’ll let you know as soon as we can.