Why do you ask where my gas meter is, when I book a smart meter installation?

We ask this question to see if your meter is ‘semi-concealed’. If it is, we can’t switch it over to a smart meter just yet.

Semi-concealed gas meters are found outside, and usually have a brown, sloped lid.

A semi-concealed gas meter with a brown, sloped lid.

When you open the lid, the meter inside may be partially below ground level.

This means it needs specialist equipment to replace. Siemens, our engineers, don’t have this equipment available just yet.

We ask this question to avoid the risk of booking an installation when we can't replace your gas meter. If you do have a meter like this, we’ll invite you to book when our engineers are able to replace your meter.

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