Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 3 minutes.

Read our advice to members or find out what to do in an emergency.

Do I need Wi-Fi to get a smart meter?

No. You don't need Wif-Fi to get a smart meter.

Smart meters send readings to suppliers via a central network called the Smart Meter Wide Area Network, this doesn't rely on Wi-Fi at all.

Some of the In-Home Displays we supply are able to connect to Wi-Fi. In the future, if you choose to connect your display to Wi-Fi, you will see more detailed information in your Bulb Account online.

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