Why should I set up a Direct Debit?

A Direct Debit is the most convenient way to make regular payments for the energy you’re using.

Paying by monthly Direct Debit means that you can split the cost of your energy into equal payments through out the year, making it easier to plan your monthly budget.

A Direct Debit is an automatic payment for an agreed amount

A Direct Debit is an instruction from your bank or building society. It authorises Bulb to collect a payment from your account.

Payments will only be taken:

  • on the date you’ve chosen
  • for the amount you’ve agreed

The payment is automatic. We’ll remind you of the date of your next payment by email, 3 days before it’s due.

Direct Debits can give you peace of mind

As payments are made automatically, you don’t need to remember to make a manual payment every month for the energy you're using. This makes it easier to stay on top of your bills, as you know exactly how much is coming out of your account each month.

There’s also no need to update your details when your card expires, because a Direct Debit is linked to your bank account, not your card.

Direct Debits are secure

Every organisation that offers Direct Debits as a payment method goes through a careful vetting process before they’re authorised to take payments in this way.

You’re also covered by the Direct Debit Guarantee:

  • If there are any changes to the amount, date or frequency of your Direct Debit, we’ll let you know in advance. If you ask us to collect a payment, we’ll confirm the amount and date with you.
  • If an error is made in the payment of your Direct Debit, by us or your bank or building society, you’re entitled to a full and immediate refund of the amount paid.
  • If you receive a refund you’re not entitled to, you must pay it back when we ask you to.

You can change the amount and date of your payment at any time

If you ever need to change your payment amount or date, you can do that in your Bulb Account, either online, or using the Bulb App.

Payments may take a few days to show up in your Bulb Account

We’ll always take your Direct Debit payments from your bank or building society on the day that you’ve asked us to. The payment may take a few days to show up in your Bulb Account.

If a payment fails, we’ll let you know

If your Direct Debit payment fails, we’ll try and take it up to 3 more times over the following 4 weeks. After that, we won’t try again. We’ll email you to let you know if your payment has failed each time.

Your bank may charge you if there’s not enough money for your payment

If there isn’t enough money in your account to cover your payment, the bank can refuse to make the payment and might charge you. Even if the bank does allow the payment, you might go overdrawn. This could mean you’ll have to pay overdraft charges and fees.

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