What is TransferWise and how do I use it?

TransferWise is a money transfer service, regulated by the Financial Conduct Authority (FCA). We often use TransferWise to send payments to our members.

You’ll get an email from Bulb before we make a payment via TransferWise

If we’re sending you a payment via TransferWise, we’ll always email you first to let you know a payment is coming, and why.

You’ll get an email from TransferWise asking for your banking details

To process your payment, TransferWise will also send you an email. They’ll ask for details including your banking information. We do not store this information at Bulb, and TransferWise handle these details securely.

Find out more about data and security at Transferwise.

The payment will always have a Bulb reference on your bank statement

To make it easier to spot the payment, TransferWise will use a Bulb reference which will show up on your bank statement.

Contact us if you're unsure about a payment

If you have any questions or you’re unsure about a payment, drop us an email at help@bulb.co.uk, or call us on 0300 30 30 635. We’re open Monday to Friday, 9am to 6pm.

 

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