Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 3 minutes.

Read our advice to members or find out what to do in an emergency.

Getting your meter changed, removed or tested

If you'd like to get new meters fitted, let us know which type of service you need from the table below. You can call us on 0300 30 30 635 (Monday to Friday, 9am to 6pm) or email and we'll book an appointment for you.

The cost for the meter service can be added to your Bulb account and paid back in installments. If you're a landlord and prefer to be invoiced directly, let us know when you book the appointment.

Meter services

Service Cost: electricity Cost: gas

Replacing a top-up meter (also called prepay) with a credit meter (pay monthly)

£120 £118.46

Installing a new metering system

£120 £142.46

Installing an isolation switch

£120 Not applicable

Meter removal

£120 £113.50

Moving a meter within 1 metre of the original location

£120 £185.21

Meter accuracy test (free if the meter is proven faulty)

£120 £160.91

Upgrading a meter for increased supply (for example, for larger properties)



Upgrading an electricity meter's wires (for example, for older properties)


Not applicable



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