Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 2 minutes.

Read our advice to members or find out what to do in an emergency.

What generation of smart meters is Bulb installing?

We're installing 'SMETS2' meters, the second generation of smart meters. These will stay smart even if you switch to a different supplier in the future. 

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