Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 2 minutes.

Read our advice to members or find out what to do in an emergency.

Can I get smart meters if my current meters are more than 10 metres apart?

Unfortunately we can't install smart meters for you yet.

Gas meters send their readings through the electricity meter. When they're more than 10metres (32 feet) apart, the gas meter won't be able to communicate with Bulb or the smart network.

We're having signal boosters manufactured to get around this issue, which we're hoping will be available early next year. We'll be in touch once we have these boosters and are able to book a smart meter installation for you.

Was this article helpful?