Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 2 minutes.

Read our advice to members or find out what to do in an emergency.

Finding your network operator

For electricity

You can find your electricity network operator by postcode

Your DNO owns and operates the power lines and infrastructure that connects properties in your area to the electricity transmission network. They're who you'll contact if you want to move your meters more than 1 metre (3 feet) or through a wall. 

If you've experienced a power cut contact your DNO directly. You can also call 105 who will connect you to them. 

For gas

You can find your gas network operator by your address. You can also call the Meter Point Administration Service on 0870 608 1524. 

If you smell gas and are concerned, call 0800 111 999. 


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