How the SmartThings app works

SmartThings Energy Control (STEC) lets you understand your energy usage and connect to smart technology, all from one app on your phone. We've tried to answer your questions about using the app below.

Where to find the SmartThings app

Bulb Energy is not listed under "Add Device"

The energy graph says "no data received" for a period of time

The SmartThings app and IHD don't show the same energy costs

How to see appliances using the most energy

Adding your IHD to another SmartThings account

Does the STEC work on SmartThings Classic?

Further help

Where to find the SmartThings app

You can find Samsung's SmartThings app in the app store for your device. 

It's available for:

It’s free to download, and works on phones and tablets.

Bulb Energy is not listed under "Add Device"

SmartThings Energy Control is only available to users with a Samsung account registered in the UK. If you have a Samsung account from a different region, you can request to change your account at account.samsung.com

The energy graph says "no data received" for a period of time

A drop in communication between your IHD and smart meter or between your IHD and Wi-Fi may cause a blip in the data. This should resolve itself in time, in which case the missing data will appear. If it doesn't, the SmartThings app will ask you to reboot your IHD and check your Wi-Fi is working.

The SmartThings app and IHD don't show the same energy costs

The app will always show a cost 20p higher than the In-Home Display (IHD) in your home. That's because it includes the standing charge, a daily fee all energy suppliers charge to pay for maintaining the energy network. At Bulb that is 20.44p per day for gas, and the same for electricity.

If the cost on the app varies more than 20p, then it might be because you're trying our smart tariff. The STEC currently only uses Bulb's single Vari-fair tariff to calculate costs. If you're on our smart tariff, the costs shown in the SmartThings app won't match the number shown on your IHD.

If you're on Bulb's single Vari-fair tariff, and the costs vary more than 20p per day, make sure you're looking at the same fuel type and time period on both your IHD and the app. If you are, contact Samsung with readings taken from the IHD and app at the same time.

How to see appliances using the most energy

Right now, the SmartThings app doesn't show how much energy individual appliances in your home are using. But, if an appliance is smart, or you plug it into a SmartThings smart plug, you can monitor how much it’s using in the app.

Adding your IHD to another SmartThings account

You can move your IHD to another SmartThings account, but only if you remove it from your original account. An IHD cannot be added to two SmartThings accounts simultaneously. When your IHD is added to another account, you’ll lose data about your past energy usage. Only data up to midnight the day before will be restored.

Does the STEC work on SmartThings Classic?

No. SmartThings Classic is an earlier version of the SmartThings app, so it's not compatible with STEC.

Further help

Didn't find the answer you were looking for? Get answers to questions about:

And you can find more information and support from Samsung in their SmartThings Support centre

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