SmartThings Energy Control (STEC) takes live energy information from your smart meter and puts it into your phone. You probably have questions. We've tried to answer some of them here.
Do I need a smart meter to use STEC?
Getting a smart meter installed
How to tell if your smart meter is SMETS1 or SMETS2
Using the STEC if you have a SMETS1 smart meter
Can I get my SMETS1 meter upgraded to a SMETS2 meter?
Do I need a smart meter to use STEC?
Yes. Bulb members with a traditional non-smart meter or a two-rate meter (sometimes called an Economy 7 meter) cannot use STEC.
Getting a smart meter installed
We're currently installing smart meters for Bulb members. You can sign up to get a smart meter installed.
How to tell if your smart meter is SMETS1 or SMETS2
If your smart meter was installed by Bulb, then it's a SMETS2 meter. If it was fitted before 2019, it's likely to be a SMETS1. Check with the energy supplier who installed it to be sure.
Using STEC if you have a SMETS1 smart meter
Bulb members with a SMETS1 smart meter will be able to use the service soon. There's a national program to bring all smart meters on to the same network. This should be completed before the end of 2020. This means we'll be able to read SMETS1 smart meters automatically. And they'll stay smart if you decide to leave Bulb. We'll email you as soon as we're able to read your SMETS1 meter.
Can I get my SMETS1 meter upgraded to a SMETS2 meter?
No. We have no plans to replace SMETS1 meters with SMETS2 ones. A national programme is currently underway that will automatically upgrade your SMETS1 meter so that it has all the functionality of a SMETS2 meter by the end of 2020. We'll email you to let you know when we can read your smart meter automatically. When that happens, it will be compatible with STEC.
Further help
Didn't find the answer you were looking for? Get more information about:
- SmartThings Energy Control in general
- how the SmartThings app works
- how STEC works with your In-Home Display (IHD)
- how to get started
And if you need more help, you can contact Samsung by:
- emailing support@smartthings.co.uk - you'll get a response as soon as possible
- using live chat between 9am and 5pm, Monday to Friday