Warm Home Discount broader group criteria for 2021 to 2022

Warm Home Discount applications are now closed for winter 2021 to 2022.
If you’ve already applied as part of the Core Group or the Broader Group, and your application is approved, you’ll be paid the £140 discount by the end of March 2022.

Qualifying for the broader group

To get the Warm Home Discount from Bulb as part of the ‘broader group’ in 2021 to 2022, both of the following must apply:

It doesn’t matter when you joined Bulb, as long as you get your electricity from us when you apply and when you get the payment.

And if you're still not sure after you've checked the eligible low income benefits and additional criteria, we've got some extra eligibility advice.

The eligibility criteria for 2021 to 2022

Low income benefits

The eligible low income benefits are:

  • Child Tax Credit that’s been awarded based on an annual income of £16,190 or less
  • Council Tax Reduction with a total annual household income of £16,190 or less
  • the Guarantee Credit part of Pension Credit, if you weren't with Bulb on 4 July 2021 and your old supplier didn't offer the Warm Home Discount
  • Housing Benefit with a total annual household income of £16,190 or less
  • Income Support
  • income-based Jobseeker's Allowance
  • income-related Employment and Support Allowance (ESA) which includes a support or work-related activity component
  • the Savings element of Pension Credit
  • Universal Credit with an earned income of £1,349 or less in at least one assessment period since 1 September 2020
  • Working Tax Credit that’s been awarded based on an annual income of £16,190 or less

Additional eligibility criteria

The additional eligibility criteria are:

  • you’re responsible for a child aged 18 or younger - if they're aged between 16 and 18, they must be in full-time education
  • you’re aged 65 or older
  • you get any UK armed forces benefit or pension
  • you get a disabled child premium
  • you get a disability premium, enhanced disability premium or severe disability premium (this includes Disability Living Allowance, Personal Independence Payment and Attendance Allowance)
  • you get a pensioner premium, higher pensioner premium or enhanced pensioner premium
  • you get the 'limited capability for work' or 'limited capability for work and work-related activity' element of Universal Credit
  • you get the disabled child element of Universal Credit
  • you get the disability or severe disability element of Child Tax Credit
  • you get the Carer's Premium or Carer's Allowance for someone in your home
  • you get the disability or severe disability element of Working Tax Credit


Eligibility advice

Income-related ESA and contribution-based ESA

  • You’re eligible if you’re in the support group of income-related ESA - you'll qualify under our additional criteria because you’re automatically entitled to the ‘enhanced disability premium’ or the ‘disability income guarantee’.
  • You might be eligible if you’re in the work-related activity group of income-related ESA - you’ll qualify if you also meet one of the additional eligibility criteria.
  • You’re not eligible if you only get contribution-based ESA - under Ofgem’s requirements, our broader group criteria must be linked to low income. So contribution-based ESA doesn’t qualify, but income-related ESA does, as long as it includes a support or work-related activity component. If you get contribution-based ESA, you might still qualify if you get another low-income benefit in our criteria, together with one of the additional eligibility criteria.

Council Tax Reduction is different to other kinds of council tax discount

We've added Council Tax Reduction as one of our eligible benefits if your total annual household income is £16,190 or less.

Other council tax discounts aren't eligible, including:

Contact Citizens Advice if you're not sure about the benefits you receive

Citizens Advice will be able to talk you through your situation and help make sure you’re claiming the full amount you’re entitled to. 

How the broader group criteria are chosen

Ofgem sets the basic criteria for suppliers who offer the Warm Home Discount. Suppliers can also pick additional options and criteria for their customers to qualify for the scheme. 

Because suppliers can pick their criteria, there isn’t a single version of the broader group that applies to all suppliers. But Ofgem does need to approve the criteria that each supplier sets. So you may be eligible with one supplier and not another, and the criteria can change each year.

For winter 2021 to 2022, we expanded our criteria beyond Ofgem’s recommended list so more people are now eligible.

You’ll need to submit documents as proof you’re eligible

When you apply for the Warm Home Discount, you'll be asked to submit proof of your eligibility, such as a letter showing you get one of the qualifying benefits. Read more about the documents you'll need as part of the Warm Home Discount application process.

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