Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 2 minutes.

Read our advice to members or find out what to do in an emergency.

Making a complaint about our direct sales

We’ve created a set of sales principles that our sales agents have pledged to follow:

  • we’ll be honest and transparent to a fault
  • we’ll always be respectful about other energy suppliers
  • we’ll never pressure you into joining Bulb

If you think our agents haven’t followed these principles, please let us know.

Email or call us on 0300 30 30 635. Include as much information as possible including time, location, name of agent, and the reason for the complaint.

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