You need to submit accurate export readings so we can calculate your export payments. We can't use estimated readings.
We'll need a reading every 3 months - we'll let you know when it's time to submit one.
Your In-Home Display (IHD) won't show your export reading. You'll need to take it from your smart meter.
Your IHD is the small, portable display you were given when your smart meter was installed. Your smart meter will be fixed to the wall, usually near your fuse box.
If the smart meter has A and B buttons
Press the A button to get to the ‘Credit mode bal’ screen, then press and hold A for around 2 seconds. You should now see a screen showing the time.
Press the A button a few more times to go through the meter's screens until you see the ‘Total Act Export’ reading in kWh.
If your smart meter has a keypad
Press 9 on the keypad to see your reading. You'll see 'EXP kWh’ and a reading in kWh.
If you have a 2 rate meter (including Economy 7), press 6 on the keypad until you see 'EXP kWh' and a reading in kWh.
If you've got another kind of smart meter or you're not sure
Find out how to read your type of smart meter if it's not listed above.
If you're still not sure how to find your export reading, give us a ring on 0300 30 30 635 (9am to 6pm, Monday to Friday) or email a picture of your meter to email@example.com and we'll be able to help.