Taking an export reading from a smart meter

When it's time to send Bulb your export readings, you can find them on your smart meter.

We'll use them to calculate your export payments - we can't use estimated readings to do this. We'll email you when it's time for a reading.

You need to take the reading from your smart meter, not your generation meter.

A simple rule to remember when reading your meter: we don't need any numbers in red or after a decimal place.

We've listed instructions for different manufacturers. You should be able to see the manufacturer on the meter itself.

Find out how to take an export reading if your smart meter has:

Or, find out how to read your smart meter if it's not listed here.

Your In-Home Display (IHD) won't show your export reading. An IHD is the small, portable display you were given when your smart meter was installed. Your smart meter will be fixed to the wall, usually near your fuse box.

If your smart meter has a keypad

Manufacturer: Secure
A meter with a keypad, and EXP KWH on the display.A meter with a keypad, and a reading on the display in kWh.

Press 9 on the keypad. You'll see 'EXP kWh’ and your reading in kWh.


If you have a 2-rate meter (including Economy 7) 

Press 6 on the keypad a few times until you see 'EXP kWh' and your reading in kWh.

If the smart meter has A and B buttons 

These are 2 different companies that manufacture this type of meter:


Manufacturer: Aclara
A meter with a blue A and orange B button, and a Total Active Export reading on the display in kWh.

  1. Press the B button to wake up the screen.
  2. When the screen lights up, press the B button a few times until you see a message starting with either ‘Total’ or ‘TOU’.
  3. Press the A button a few times until you see ‘Total Active Export’ - this screen will show your export reading in kWh.


Manufacturer: Landis + Gyr

Your Landis + Gyr smart meter will have either:

  • equal sized green A and grey B buttons, to the right of the screen
  • a large green A button to the right of the screen, and a small black B button beneath the screen

If your meter has equal sized A and B buttons:
A meter with a green A and grey B button, and a Total Act Export reading on the display in kWh.

  1. Press the A button to get to the ‘Credit mode bal’ screen.
  2. Press and hold A for around 2 seconds, until the screen shows the time.
  3. Press the A button a few more times to go through the meter's screens until you see your ‘Total Act Export’ reading in kWh.

If your meter has a large green A button and a small black B button:
A meter with a large green A and small black B button, and a Total Act Export reading on the display in kWh.

  1. Press and hold the A button until the time comes up. 
  2. Press the A button a few more times to go through the meter's screens until you see your ‘Total Act Export’ reading in kWh.


If your smart meter has 2 white buttons

Manufacturer: Kaifa

A meter with 2 white buttons, and a display showing '-A  value' with a reading in kWh.

Your meter will automatically switch between 4 different screens - you don’t need to push any buttons.

Your export reading is on the screen that shows ‘-A value’ in kWh.

If your smart meter has 2 grey buttons

Manufacturer: Honeywell

A meter with 2 grey buttons, and a display showing 'Cum. Exp.' with a reading in kWh.

  1. Press the top button to bring up the ‘General' screen.
  2. Press the bottom button a few times until you see the ‘Registers’ screen.
  3. Press the top button to show the ‘Cumulative’ screen.
  4. Press the bottom button twice to show ‘Cum. Exp.’ This figure is your reading.

If your smart meter has 3 grey buttons

Manufacturer: Elster
A meter with 3 grey buttons, and a display showing 'Cum. Exp.' with a reading in kWh.

Start by pressing the middle button on your meter. You’ll see one of the following options:

  • ‘General’
  • ‘Utility menu’


If your meter has a ‘General’ option, follow these steps:

  1. Press the middle button again to select the ‘General’ option.
  2. Press the bottom button, then the middle button, to select ‘Total reg’. Your screen should now show ‘Cum. Imp.’.
  3. Press either the top or bottom button to show the ‘Cum. Exp.’ screen. This figure is your reading (Cumulative Export).


If your meter has a ‘Utility menu’ option, follow these steps:

  1. Press the middle button again to select the ‘Utility menu’ option.
  2. Press the bottom button twice, then the middle button, to select ‘Dial Test’. Your screen should now show ‘Cum. Imp.’.
  3. Press either the top or bottom button to show the ‘Cum. Exp.’ screen. This figure is your reading (Cumulative Export).

If your smart meter has an orange button and 2 blue buttons

Manufacturer: Itron

A meter with 2 blue and one orange button, and a display showing 'Exp Act' with a reading in kWh.

  1. Start by pressing the orange button to access the main menu.
  2. Press the bottom blue button a few times to go through the menu, until the screen shows ‘Total Registers’.
  3. Press the orange button to select ‘Total Registers’.
  4. Press the bottom blue button a few times until you see the Exp Act’ screen. This will show your export reading in kWh.


If you've got another kind of smart meter or you're not sure

Find out how to read your smart meter if it's not listed here.

If you're still not sure how to find your export reading, give us a ring on 0300 30 30 635 (9am to 5pm, Monday to Friday) or email a picture of your meter to help@bulb.co.uk and we'll be able to help.

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