Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 2 minutes.

Read our advice to members or find out what to do in an emergency.

Help managing your energy payments

We can help manage payments if you’ve been affected by coronavirus

We’ve taken extra measures to help members manage their payments during this unusual time. You can ask us to:

  • delay your payments if you’re unable to pay
  • reduce your payments while you’re not working

To delay or reduce your payments, email us at

Alternatively, if you're struggling financially, or can't pay by Direct Debit, there are some other ways to pay for your energy.

One-off payments

If you don’t have a regular payment method set up, you can top up your account every month.

Weekly payments

You can apply to make weekly payments rather than monthly. Your statements will still be sent monthly. 

Cash payments

MoneyGram lets you pay for your energy with cash, and is available at most Post Offices. You just need to share Bulb’s bank account details with the cashier, and you’ll be given a reference that you’ll need to send to us. Apply to make energy payments using cash.

Pausing your payments

If you can’t pay at the moment, you can apply to pause your payments until you’re in a better position to pay.

Other ways we can help

If you think you won’t be able to make a payment, or need some advice about how to manage spending in your Bulb account, get in touch

We also offer additional financial support with the Warm Home Discount and the Energy Fund.

Warm Home Discount 

We can offer £140 credit to members who need financial support for keeping their house heated during winter. You can find out more about the Warm Home Discount.

The Energy Fund

Our Energy Fund offers financial support to our members with energy debt. 

If you’re eligible for the Energy Fund, we’ll clear your debt with us. Find out more and apply for the Energy Fund.

Was this article helpful?