Help managing your energy payments

If you need help to manage your energy payments, you can ask us to:

  • delay your payments if you’re unable to pay
  • reduce your payments while you’re not working

Tell us if you’re having trouble paying.


Alternatively, if you're struggling financially, or if you're not able to pay by Direct Debit or by topping up your meter, there are some other ways to pay for your energy, and other ways we can help.

 

Other ways to pay for your energy

One-off payments in your Bulb account

If you don’t have a regular payment method set up, you can top up your account every month, with a credit or debit card.


Pay when you get your monthly statement

If you’ve joined Bulb on a monthly plan, we’ll send you a statement each month. This tells you the cost of the energy you’ve used. If you’re not using Direct Debit to pay for your energy in advance, you can pay with one of the 4 following methods.


1. Pay with cash at the Post office

You can pay with cash at any Post Office offering the MoneyGram service. Before you pay, they’ll ask you for identification, like a passport or UK driving license, and for Bulb’s bank account details. 

Once you’ve paid for your energy, they’ll give you a reference to send to us. 


2. Pay by cheque

To pay by cheque, make your cheque payable to Bulb Energy Limited, and write the following details on the back:

  • the email address we send your statements to
  • your Bulb account number or a statement number

Post your cheque to:

Bulb
Attn: Finance Department
155 Bishopsgate
London
EC2M 3TQ 


3. Pay by bank transfer

A bank transfer, sometimes called a BACS payment, is a way of sending money automatically from your bank account to Bulb’s. The payments take 3 working days to clear. 

To make a payment, you’ll need to use your bank’s online banking or phone service, and tell them how much you’d like to pay. Or you might find it easier to pay by topping up your Bulb account once a month, with a credit or debit card.

If your bank transfer doesn’t cover your energy usage, you’ll still have to pay for the energy you’ve used. 


4. Pay by standing order

A standing order is a bit like a Direct Debit, where a monthly payment is transferred from your bank to Bulb’s. You can update a standing order at any time. 

To set one up, we’ll agree to a fixed monthly payment amount based on your estimated usage. And you’ll tell your bank how much to pay and when to make the payment. If your standing order does not cover your energy usage, you’ll still have to pay for the energy you’ve used. 

 

Weekly payments

You can apply to make weekly payments instead of paying monthly. Your statements will still be sent monthly. 

Pay with a top up meter

Paying by ‘top up’ means you pay for gas or electricity as you use it. Some people find paying for their energy this way makes it easier to budget, because they can see exactly what they’re spending each day. 

Apply to get a top up meter installed.

 

Fuel Direct

If you’re having trouble paying for your energy, if you have a debt with us, or if you get certain benefits, you can apply for Fuel Direct. This is a government scheme that arranges for your energy bills to be paid directly out of benefit payments.

The benefits that can be used are:

  • Universal Credit
  • income-based Jobseeker’s Allowance
  • income-related Employment and Support Allowance
  • Income Support
  • Pension Credit

To apply for Fuel Direct, contact your local Jobcentre Plus, or your pension centre if you’re on Pension Credit.


Other ways we can help

If you think you won’t be able to make a payment, or need some advice about how to manage spending in your Bulb account, get in touch

We also offer additional financial support with the Warm Home Discount and the Energy Fund.


Warm Home Discount 
We can offer £140 credit to members who need financial support with their energy costs during winter. You can find out more about the Warm Home Discount.


The Energy Fund
Our Energy Fund offers financial support to our members with energy debt. 

If you’re eligible for the Energy Fund, we’ll clear your debt with us. Find out more and apply for the Energy Fund.


Extra care services
We also offer free support services if you or someone you live with needs help to manage your energy supply. For example, because you:

  • are aged 60 or over
  • have a child under 5 years old
  • have a disability or long term health problem
  • have recently experienced a life changing event, such as a bereavement or job loss
  • have a mental health condition

Some suppliers call this the 'Priority Services Register'. It helps us to give you tailored service, and protect your wellbeing. Find out more about our free support services.

You can get independent help and advice with energy debt

There are several organisations and schemes that can help if you are having financial difficulties, such as:

  • StepChange, a charity that helps thousands of people overcome debt every week - you can call them for free on 0800 138 1111, or try their helpful Debt Remedy Tool or 60-Second Debt Test
  • National Debtline, an independent charity dedicated to providing free debt advice to millions across England and Wales - they offer free advice online at mymoneysteps.org or through their helpline on 0808 808 4000

 

Energy payments and your wellbeing 

Experiencing payment difficulties can be stressful, and the coronavirus (COVID-19) pandemic has created new challenges for all of us. 

Other organisations that can help include:

  • Mind, who offer information and support if you're living with a mental health problem, or supporting someone who is
  • The Samaritans, who are available 24 hours a day if you need to talk to someone about how you’re feeling - call them free on 116 123, or text SHOUT to 85258 
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