We can help manage payments if you’ve been affected by coronavirus
We’ve taken extra measures to help members manage their payments during this unusual time. You can ask us to:
- delay your payments if you’re unable to pay
- reduce your payments while you’re not working
To delay or reduce your payments, email us at firstname.lastname@example.org.
Alternatively, if you're struggling financially, or can't pay by Direct Debit, there are some other ways to pay for your energy.
If you don’t have a regular payment method set up, you can top up your account every month.
You can apply to make weekly payments rather than monthly. Your statements will still be sent monthly.
MoneyGram lets you pay for your energy with cash, and is available at most Post Offices. You just need to share Bulb’s bank account details with the cashier, and you’ll be given a reference that you’ll need to send to us. Apply to make energy payments using cash.
Pausing your payments
If you can’t pay at the moment, you can apply to pause your payments until you’re in a better position to pay.
Other ways we can help
If you think you won’t be able to make a payment, or need some advice about how to manage spending in your Bulb account, get in touch.
We also offer additional financial support with the Warm Home Discount and the Energy Fund.
Warm Home Discount
We can offer £140 credit to members who need financial support for keeping their house heated during winter. You can find out more about the Warm Home Discount.
We’re working with Citizens Advice to give our members financial support. You may be eligible if:
- you have an account with Bulb
- your annual household income is less than £16,190
- you're struggling to pay for your energy