If you’re struggling to pay for your energy because you’re in a difficult but temporary financial situation, IE Hub can help. We’ve partnered with IE Hub to help you adjust your monthly energy payments for a period of 60 days.
IE Hub is an independent organisation that helps people better understand their finances. It’s regulated by the Information Commissioner's Office (ICO), so it’s completely safe and secure to use.
IE Hub works out how much you can pay towards your energy
To help us adjust your payments, we’ll ask you to take a financial assessment with IE Hub to find out what you can afford to pay towards your energy. There are 2 ways to do your assessment with IE Hub.
With Open Banking – this is an automated process and takes around 20 minutes. With your permission, IE Hub will check your financial data via your online banking app and use Open Banking to categorise your spending. IE Hub will generate a summary of your income and outgoing payments each month and, if you agree, share a summary with us.
Without Open Banking – this is a manual process and takes around 40 minutes. If you haven’t got online banking or aren’t comfortable giving your consent to IE Hub to check your data, you can complete a budget manually instead.
Once you've completed your budget (either with Open Banking or manually) IE Hub will ask you whether you are comfortable sharing this summary with Bulb. They won’t share your financial data with us, and we won’t be able to see what you spend your money on. They simply recommend a realistic monthly amount that you can afford to pay towards your energy bills.
If you want to keep your summary for yourself without sending it to Bulb, you can, but we won't be able to provide payment support without it.
We can adjust your monthly payments for 60 days
We’ll automatically adjust your monthly payments to an affordable payment amount, according to IE Hub’s recommendation. This may result in your energy payments increasing or decreasing.
We will always provide 10 working days’ notice of any changes to your payments or Direct Debit. A ‘working day’ is Monday to Friday, excluding bank holidays.
We can only adjust your payments for 60 days. After that, they will be set to your suggested monthly payment amount, which covers your energy usage and takes your current balance into account.
We can offer longer-term solutions if you have debt on your account or you’re worried about paying your bill
We hope that adjusting your payment for 60 days will give you some valuable space if you’re in a difficult financial situation. If your situation isn’t temporary, there are other ways we can help. The most important thing you can do is let us know.