When your smart meter is installed, you'll be offered an In-Home Display (IHD). It's a small, portable screen that shows how much energy you're using, or how much credit you've got on your meter.

If you didn't get an IHD guide, or you’d like to print a new one out, you can download a guide in PDF format on this page.

If you pay by Direct Debit

Read our online guide to using your In-Home Display. This guide is for IHDs installed from August 2019 onwards they'll have 'IHD6 CAD PPMID' printed on the bottom.

To download an IHD guide, select the right one by checking the code printed on the bottom of the IHD, to the left of the barcode, or based on the date your smart meter was installed. 

If you top up your meter online or at the shop

If you top up your gas or electricity meter, you can also use your IHD to check your meter balance or do things like add Emergency Credit, so there’s a different version of the guide available.

Download the guide for IHDs installed by Bulb from March 2021 onwards — they’ll have 'IHD6 CAD PPMID' printed on the bottom.

Your IHD always includes the daily standing charge for gas meters 

Since some of these guides were printed and made available for download, our smart gas meters have been updated. Now, the cost of gas shown on your IHD always includes the daily standing charge. The charge is applied at midnight for the upcoming day.

The standing charge is not included in electricity costs by default. To see the total cost of electricity including the standing charge, you still need to press the Menu icon, and then the Account button.


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