When your smart meter is installed, you'll be offered an In-Home Display (IHD). It's a small, portable screen that shows how much energy you're using.

Read the guide to using your In-Home Display. This guide is for IHDs installed from August 2019 onwards (with 'IHD6 CAD PPMID' printed on the bottom).

Below, you can find downloadable guides in PDF format, including for IHDs installed before August 2019.

Download an IHD guide

Your engineer will offer you a printed IHD guide after your smart meter installation. If you didn't get one, or would like to print a new one, you can download the guides here. 

Select the right guide by checking the code printed on the bottom of the IHD, to the left of the barcode, or based on the date your smart meter was installed. 

Update: 26 June 2020 - your IHD now always includes the daily standing charge for gas meters 

Since these guides were printed and made available for download, our smart gas meters have been updated. Now, the cost of gas shown on your IHD always includes the daily standing charge. The charge is applied at midnight for the upcoming day.

The standing charge is not included in electricity costs by default. To see the total cost of electricity including the standing charge, you still need to press the Menu icon, and then the Account button.


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