Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 2 minutes.

Read our advice to members or find out what to do in an emergency.

In-Home Display user guide

If your smart meter installation was booked through Bulb, the engineer should offer you an In-Home Display (IHD) and a guide on how to use it. The IHD is the small portable screen that shows how much energy you're using.

If you don't have a guide, they're available to download here.

Select the right guide by checking the code printed on the bottom of the IHD, to the left of the barcode, or based on the date your smart meter was installed. 


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