GnERGY stopped trading in March 2020. Ofgem, the energy regulator, appointed Bulb as the new supplier for GnERGY customers, starting on 22 March. The information below explains what you need to know if you were a GnERGY customer.
You’ll receive a final statement from GnERGY
Before you are automatically switched over to Bulb, you will receive a final statement from GnERGY’s administrators. This will look like your usual statements from GnERGY.
If you were in debit
If you owed GnERGY any money for your energy up to 21 March, the balance will be owed to the administrator.
If you were in credit
If GnERGY owed you money as of 21 March, that credit will be sent over to your new Bulb account. So you won’t need to do anything. Make sure you check the statement that GnERGY send you.
We’ll protect your account balance
We will make sure any credit in your account is protected. Once we’ve transferred your remaining credit balance over to Bulb, we may be able to refund your credit. To do this, you will need to have at least one month’s payment in your account, as Bulb takes payments in advance. Find out more about how Bulb charges for energy usage.
Your account will move on to a new tariff
If GnERGY was supplying your home you will move on to our Vari-fair tariff. This is £103 cheaper per year for a typical home on GnERGY’s standard tariff. You can look up Bulb’s tariff in your region using your postcode.
If Gnergy was supplying your business you’ll move to our business tariff.
We’ll send an email or letter with your Bulb Welcome Pack
We’ll ask you to set up a new Direct Debit
We'll send you an email asking you to set up an Direct Debit to pay for the energy you're using with Bulb.
We’ll honour any special arrangements you’ve made with GnERGY
If you’ve made special arrangements with GnERGY, like being on the priority services register, we will honour these. We’ll explain exactly how this affects you once we’ve worked through GnERGY’s data. You won’t need to do anything. We’ll let you know once it’s all sorted.
We should be able to read your smart meter if it was installed this year
If you have a second-generation smart meter (SMETS2), which is sending your readings to GnERGY automatically, we should be able to take readings from it too.
If you have an older, first-generation smart meter (SMETS1), it might not send us your readings automatically. We’ll be in touch with more information about this in the future. In the meantime, find out how to read your smart meter to submit readings manually.
Let us know if you're moving home
If you’re moving home soon, please let us know the exact date you will stop being responsible for the property. We will ask for final meter readings within 5 days of this date and we will send your final bill within 4 to 6 weeks.
Don’t cancel your Direct Debit during this time. If you have credit in your account, we’ll refund this to your bank account, and if you’re in debit we’ll need one last payment.
If you need to get in touch
We’ll keep you up to date with new information as it happens. But if you need to get in touch, we're available Monday to Friday by:
- email - email@example.com
- online chat - www.bulb.co.uk/help (9am to 6pm)
- phone for GnERGY queries - 0800 032 0119 (9am to 5pm)