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Switching to Bulb from GnERGY

GnERGY stopped trading in March 2020. Ofgem, the energy regulator, appointed Bulb as the new supplier for GnERGY customers, starting on 22 March. The information below explains what you need to know if you were a GnERGY customer.

You’ll receive a final statement from GnERGY

Before you are automatically switched over to Bulb, you will receive a final statement from GnERGY’s administrators. This will look like your usual statements from GnERGY. 

If you were in debit

If you owed GnERGY any money for your energy up to 21 March, the balance will be owed to the administrator.

If you were in credit

If GnERGY owed you money as of 21 March, that credit will be sent over to your new Bulb account. So you won’t need to do anything. Make sure you check the statement that GnERGY send you.

We’ll protect your account balance

We will make sure any credit in your account is protected. Once we’ve transferred your remaining credit balance over to Bulb, we may be able to refund your credit. To do this, you will need to have at least one month’s payment in your account, as Bulb takes payments in advance. Find out more about how Bulb charges for energy usage.

Your account will move on to a new tariff

If GnERGY was supplying your home you will move on to our Vari-fair tariff. This is £103 cheaper per year for a typical home on GnERGY’s standard tariff. You can look up Bulb’s tariff in your region using your postcode.

If Gnergy was supplying your business you’ll move to our business tariff.

We’ll send an email or letter with your Bulb Welcome Pack

The Welcome Pack is a document that confirms your details, the details of the property we’re supplying and your new tariff information. You can find our Terms and Conditions and Privacy Policy online.

Don’t switch to a new supplier or cancel your Direct Debit just yet

Switching to a new supplier or cancelling your existing Direct Debit may complicate things for your account. We’ll be in touch as soon it’s possible to switch again.

If you’re in the process of switching to another supplier, don’t cancel it. We’ll let you know what’ll happen with your switch when we know more.

We’ll honour any special arrangements you’ve made with GnERGY

If you’ve made special arrangements with GnERGY, like being on the priority services register, we will honour these. We’ll explain exactly how this affects you once we’ve worked through GnERGY’s data. You won’t need to do anything. We’ll let you know once it’s all sorted.

We are cancelling visits from engineers unless you have an emergency

We are unable to keep existing engineer appointments, for example smart meter installations. Find out what to do in an emergency.

We should be able to read your smart meter if it was installed this year

If you have a second-generation smart meter (SMETS2), which is sending your readings to GnERGY automatically, we should be able to take readings from it too.

If you have an older, first-generation smart meter (SMETS1), it might not send us your readings automatically. We’ll be in touch with more information about this in the future. In the meantime, find out how to read your smart meter to submit readings manually.

Let us know if you're moving home

If you’re moving home soon, please let us know the exact date you will stop being responsible for the property. We will ask for final meter readings within 5 days of this date and we will send your final bill within 4 to 6 weeks.

Don’t cancel your Direct Debit during this time. If you have credit in your account, we’ll refund this to your bank account, and if you’re in debit we’ll need one last payment.

If you need to get in touch

We’ll keep you up to date with new information as it happens. But if you need to get in touch, we're available Monday to Friday, 9am to 6pm:

Email: gnergy@bulb.co.uk
Online chat: www.bulb.co.uk/help
Phone for GnERGY queries: 0800 032 0119

 

 

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