Support during the coronavirus outbreak

If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 2 minutes.

Read our advice to members or find out what to do in an emergency.

What to do when your business energy supplier has stopped your switch

If your supplier has stopped your switch to Bulb, we’ll send you an email to let you know. 

Follow these steps to get your switch started again:

  1. Contact your supplier and find out why they’ve objected to your switch, and how to fix the problem. Find out what to do if you don’t know your supplier.
  2. Email business@bulb.co.uk to tell us when the problem has been solved and the date we should reschedule your switch for.

Your supplier may stop or object to your switch for a number of reasons, including:

  • you haven’t given them notice that you want to leave - find out how to give notice
  • your fixed-term contract hasn’t ended yet
  • you have a balance left on your account
  • you’ve just moved in to the property, and they need to register your account before they can close it
  • there’s an error in the national meter database and your address has been mistaken for someone else’s
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