Before we switch your business to Bulb, we’ll need to do some checks with a credit reporting agency called Creditsafe. We do credit checks to make sure new business members will be able to pay for their energy.

In this article we cover what to do:
if your business fails a credit check
if you think your credit score is incorrect
if your business doesn’t have a credit score

If your business fails a credit check

If Creditsafe’s report shows that your credit score is too low, you can’t join Bulb Business right now. This applies to all types of businesses, including organisations like charities and community interest companies.

If your business fails a credit check, you might be able to improve your credit score if you think it’s wrong, or get a score if your business doesn’t have one. Then you can try to switch to Bulb Business again.


If you think your score is incorrect

You can contact Creditsafe to get a copy of your credit report. If any information in it looks wrong, you can ask for it to be removed or corrected. This might help improve your score.


If your business doesn't have a credit score

There are some businesses that might not have a credit score yet, for example, if your business is just starting out, you’re a sole trader, or a place of worship.

If your business doesn’t have a credit score, you can contact Creditsafe directly to get one.

Email: freshinvestigationrequest@creditsafeuk.com

Include the following information about your business:

  • Company name
  • Company address
  • Phone number
  • Main contact name
  • Convenient time to call (optional)

Getting a credit score usually takes between 5 and 10 days. Once you have yours, you’ll be able to get a quote to switch to Bulb Business.

Was this article helpful?