Paying back debt on your smart top up (prepay) meter

Your meter can have 3 different kinds of debt:

You’ll see any energy debt you’ve built up in the Bulb app, or on the meter itself. And depending on the type of debt, you’ll pay it back in different ways.

Paying back Emergency Credit and Friendly Credit

When your meter runs out of credit, there’s Emergency Credit and Friendly Credit available. 

If you use up all £10 of your Emergency Credit, or if you use any Friendly Credit, your meter will start to build up debt. And while your meter is switched off, your daily standing charge will be added to the debt.

You’ll have to pay back any Emergency Credit, Friendly Credit, and standing charge debt in full the next time you top up. Any top up that's left after the debt has been repaid will be added to your meter as credit.

If there’s debt on your meter from a previous supplier, or from a previous Direct Debit account with Bulb

If you’ve got debt that was transferred over to us from a previous supplier, you’ll pay this back at a rate of £3 a week. 

If we’ve transferred debt to your meter from a previous Direct Debit account held with Bulb, we’ll arrange a repayment plan with you individually. We’ll take an agreed amount off your meter balance every day until the total debt has been repaid.

If we’ve added discretionary credit to your meter

We’ll take an amount off your meter balance every day until the discretionary credit debt has been repaid. We won’t take more than £3 a week, unless we've agreed that with you.

If you’re struggling to pay for your energy

We might be able to delay or reduce your payments, or offer additional financial support. Find out more about getting help managing your energy payments.

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