Sending documents to prove you’re eligible for the Warm Home Discount

To apply for the Warm Home Discount you’ll need to show documents that prove you are eligible. These must be dated from September 2020. And the name and address on these documents must be the same as the ones you use on your Bulb account.

We'll work with the Department of Work and Pensions (DWP) to check your information. They may want to see your application as part of their checking process.

The information below explains more about the documents you’ll need as part of your application, and which part of the document we’ll need to see.

If you apply for the Warm Home Discount online, you’ll have the opportunity to upload a photo or digital copy of your documents. If you are unable to send us digital copies, you’ll see a way to get in touch with us to share your proof another way.


Low-income eligibility criteria

We’ll need to see proof that you receive one of the following benefits:

  • Child Tax Credit that’s been awarded based on an annual income of £16,190 or less. You’ll need to show a full copy of the document. If you are responsible for a child aged 18 or younger who is in full-time education, you will be able to use the same document to show this too.

  • Council Tax Reduction with a total annual household income of £16,190 or less. You’ll need to show a document showing you receive the ‘Reduction’ or ‘Support’ aspect. We don’t accept the Disabled Band Reduction Scheme, or discounts you may receive for being the only adult living at your home, such as Single Person Discount or Single Occupancy. 

An example of a council tax reduction letter, highlighting the words council tax report

  • The Guarantee Credit part of Pension Credit. You only need to show this if, on 4 July 2021, you were with a different supplier and they didn't offer the Warm Home Discount. You’ll need to upload the Pension Credit letter showing that you received the Guaranteed Element on the 4 July 2021. You will also need to show a bill from your previous energy supplier.
  • Housing Benefit with a total annual household income of £16,190 or less. You’ll need to show the full document.

  • Income Support. You’ll need to show the full document.

  • Income-based Jobseeker's Allowance. You’ll need to ushow the full document.

  • Income-related Employment and Support Allowance (ESA) which includes a support or work-related activity component. You’ll need to show the full ESA document. That includes the section ‘which gives an income-related amount’. This is usually found on page 2 or 3.

An example of an Income-related Employment and Support Allowance letter, showing an address that matches the one on the Bulb account, and a line about the total income-related amount.

We do accept the ‘support group’ part of ESA. If you get the income-related component and you are in the support group, use this document for both parts of your application.

We do not accept the contribution-based component.

If you only get contribution-based ESA

Under Ofgem’s requirements, our broader group criteria must be linked to low income. So contribution-based ESA doesn’t qualify, but income-related ESA does, as long as it includes a support or work-related activity component. If you get contribution-based ESA, you might still qualify if you receive one of the other low-income benefits in our criteria and one of the additional eligibility criteria.

  • The Savings element of Pension Credit. You’ll need to upload or post the Pension Credit letter showing that you received the Savings Element. If you got the Guaranteed Element of Pension Credit on the 4 July 2021, then you’ll be part of our Core Group. 
  • Universal Credit with an earned income of £1,349 or less in at least one assessment period since September 2020. If you are employed, you’ll need to show the full Universal Credit assessment period (either a letter or a PDF or screenshot from your online journal) showing your ‘take-home pay’. Include all pages of the assessment period.

An image showing a Universal Credit letter, including the totl take-home pay.

  • Working Tax Credit that’s been awarded based on an annual income of £16,190 or less. You’ll need to show the full document.

 

Additional eligibility criteria

We’ll need to see proof of the following:

  • you’re responsible for a child aged 18 or younger. If they're aged between 16 and 18, they must be in full-time education - you’ll need to show a certificate from their school, college or university. We also accept documents from our ‘Low Income Eligibility’ criteria which mention responsibility for a child. This includes a ‘dependent child’ in your Universal Credit evidence. Please do not send children’s passports or birth certificates.

  • you’re aged 65 or older. You’ll need to show a formal document that includes your date of birth. This can be a copy of a passport, driving licence, a doctor’s note or other formal documents. 

  • you get any UK armed forces benefit or pension. You’ll need to show the full document.
  • you get a disabled child premium. You’ll need to show a document to prove you receive one of the following:
    • Income Support
    • income-based Jobseeker’s Allowance
    • income-related Employment and Support Allowance
    • Housing Benefit
  • you get a disability premium, enhanced disability premium or severe disability premium (this includes Disability Living Allowance, Personal Independence Payment and Attendance Allowance). You’ll need to show the first page of the DLA, PIP or Attendance Allowance document.

  • you get a pensioner premium, higher pensioner premium or enhanced pensioner premium. This is sometimes called the ‘disability income guarantee’. You’ll need to show the relevant document proving that you receive this part of the benefit.

  • you get the 'limited capability for work' or 'limited capability for work and work-related activity' element of Universal Credit. The Universal Credit document must show the lines which state that you receive this aspect of the benefit.
  • you get the disabled child element of Universal Credit. We’ll need to see the line of your Universal Credit evidence stating you receive this aspect of the benefit.
  • you get the disability or severe disability element of Child Tax Credit. We’ll need to see the line of your Child Tax Credit evidence stating you receive this aspect of the benefit.
  • you get the Carer's Premium or Carer's Allowance for someone in your home. If you are a carer and receive benefits on behalf of someone else, the name and address on your documents might not match the ones on the Bulb account. If that’s the case, please get in touch. We can add your name to the Bulb account as a secondary contact.
  • you get the disability or severe disability element of Working Tax Credit. We’ll need to see the line of your Working Tax Credit evidence stating you receive this aspect of the benefit. 
Was this article helpful?