Choosing another way to pay

Most of our members pay for their energy by Direct Debit. This spreads the annual cost of their energy into equal payments throughout the year. But we understand this doesn't work for everyone. 

If you're not able to pay by monthly Direct Debit, there are some other ways to pay for your energy:

Switch to a top up meter

Some people find it easier to pay for their energy as they go, by topping up their meters. This means you pay for your gas or electricity as you use it. It can make it easier to budget because you can see exactly how much you’re spending each day.

You can apply to get a top up meter installed at your home.

Weekly or fortnightly payments

You can apply to make payments every week or every 2 weeks instead of paying monthly. Your statements will still be sent monthly.

 

Monthly top up payments in your Bulb account

If you don’t have a regular payment method set up, you can top up your account every month with a credit or debit card.

Fuel Direct

If you’re having trouble paying for your energy, or if you have a debt with us, you might be able to apply for Fuel Direct. This is a government scheme that arranges for your energy bills to be paid directly out of benefit payments. You can find out more about Fuel Direct on the government’s website.

The benefits you can use to pay for your energy are:

  • Universal Credit
  • income-based Jobseeker’s Allowance
  • income-related Employment and Support Allowance
  • Income Support
  • Pension Credit

You can apply to pay by Fuel Direct. We’ll get in touch with you and ask you to provide us with your date of birth, National Insurance Number, and meter readings from within the last 4 weeks.

 

Pay with cash at the Post Office or Payzone

You can pay with cash for the energy usage shown on your monthly statement.

You’ll need to apply to make cash payments to Bulb first.

Then you’ll be able to pay at any Post Office or Payzone. They will scan the barcode on your statement so you can make a cash payment towards the balance, which will be credited to your Bulb account within 10 working days.

If your payment doesn’t cover your energy usage, you’ll still have to pay for the energy you’ve used.



Pay by cheque

Get in touch if you want to discuss paying by cheque for the energy usage shown on your monthly statement.

To pay by cheque, you’ll need to make your cheque payable to Bulb Energy Limited, and write the following details on the back:

  • the email address we send your statements to
  • your Bulb account number or a statement number

You’ll post your cheque to:

Bulb
Attn: Finance Department
155 Bishopsgate
London
EC2M 3TQ

 

Pay by bank transfer

Get in touch if you want to discuss paying by bank transfer for the energy usage shown on your monthly statement.

A bank transfer, sometimes called a BACS payment, is a way of sending money automatically from your bank account to Bulb’s. The payments take 3 working days to clear.

To make a payment, you’ll need to use your bank’s online banking or phone service, and tell them how much you’d like to pay. Or you might find it easier to pay by topping up your Bulb account once a month, with a credit or debit card.

If your bank transfer doesn’t cover your energy usage, you’ll still have to pay for the energy you’ve used.

 

Pay by standing order

Get in touch if you want to discuss paying by standing order for the energy use shown on your monthly statement.

A standing order is a bit like a Direct Debit, where a monthly payment is transferred from your bank to Bulb’s. You can update a standing order at any time.

To set one up, we’ll agree to a fixed monthly payment amount based on your estimated usage. And you’ll tell your bank how much to pay and when to make the payment.

If your standing order does not cover your energy usage, you’ll still have to pay for the energy you’ve used.

Was this article helpful?