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Statements and Payments
How can I change my payments?
How are estimated readings calculated?
How do Bulb payments and statements work?
How can I withdraw credit from my account?
Can I add a second name to my account?
Can I get paper statements?
How do I submit a meter reading?
When should I submit a meter reading?
What to do if I submitted the wrong meter readings?
Why didn’t you use the readings I submitted?
What if I’m on holiday and can’t send meter readings?
When will Bulb roll out smart meters?
How do I activate my emergency credit?
How do I read my meter?
Can I get an Economy 7 meter fitted?
What is a supply point number?
What is a meter serial number?
How do I top-up my smart prepayment meter using a VEND code?
What is a smart meter and how does it work?
Can I choose how often Bulb receives my smart meter readings?
What will Bulb do with my smart meter readings?
Who will Bulb share my smart meter data with?
How safe is my smart meter?
Your Bulb Account
How do I sign in to Bulb?
I can't log in to my Bulb Account
Is there a Bulb app?
Where can I find my Bulb account number?
Can I update my personal information?
What support does Bulb offer to vulnerable members?
Can I get help to read my meters?
Help if you're struggling to pay
How can I make a complaint?