Bulb has been placed into special administration.
We want to reassure all Bulb members there will be no change to your energy supply. Please don't worry – you will continue to have power and your credit balance is protected.
Read more on our blog.

Contact us

We're closed during the bank holidays
We're closed on 2 and 3 June for the bank holidays, except for emergencies.
We'll be open again as normal from Monday 6 June.

Online chat is the fastest way to get in touch

Start online chat

We're available Monday to Friday, 9am to 6pm (closed on bank holidays).

Online chat is available Monday to Friday, 9am to 5:30pm (closed on bank holidays).

Other ways to get help

Visit our Help Centre

You can find the answers to most questions about Bulb in our Help Centre.

Help Centre
Send us an email

The information you give us will help us solve your problem faster.

Please include your first and last name.

We’ll make the process as simple as possible. Please let us know if you need to:

Please include the first line and postcode.

If you need it, the Help Centre has information about how to read your meter.

Enter the exact amount in pounds and pence.

Don’t forget, you can make a one-off top up payment or change your monthly Direct Debit in your Bulb account, or using the Bulb app.

Don’t forget, you can set up your monthly Direct Debit in your Bulb account, or using the Bulb app.

Don't forget, you can change your payment amount and the date we take your payments in your Bulb account and in the Bulb app.

Enter the exact amount in pounds and pence.

We ask you to send us a meter reading at least once every 3 months to make sure your statement is based on up to date information.

We’ll use this to check your account is up to date. If your meter shows more than 1 reading, separate them with a comma. We don’t need any numbers after the decimal place, or shown in red on your meter.

If your meter shows more than 1 reading, separate them with a comma. We don’t need any numbers after the decimal place, or shown in red on your meter.

We’ll use this to check your account is up to date. Your reading should end with m3 or ft3. We don’t need any numbers after the decimal place, or shown in red on your meter.

Your reading should end with m3 or ft3. We don’t need any numbers after the decimal place, or shown in red on your meter.

Please tell us the name of the person who has died

Please include the first line and postcode

If a friend, relative or partner of the person who has died will continue to live at this address, we can transfer the account to their name.

If you don’t have these details yet, leave this field blank. You can let us know later.

That means the person responsible for handling the money, property and possessions of the person who has died.

Please enter an email address or phone number.

We will refund the credit to the bank account the member used to make payments to Bulb. If that account is now closed, let us know how you would like to receive the payment:

Tell us any information you think we should know.

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    Call us

    You can call us on 0300 30 30 635.

    Our phone lines are currently very busy.

    If you can, please call another day or send us a message

    We're available Monday to Friday, 9am to 6pm (closed on bank holidays).

    Our phone lines are available Monday to Friday, 9am to 5pm (closed on bank holidays).

    So we can offer the right support to our members, we're asking you to only call us if you:

    • have an emergency, including if you've lost gas or electricity supply
    • are aged 60 or over
    • live with young children
    • have a disability or long-term illness
    • are concerned about paying for your energy

    Otherwise, please use online chat or send us an email.

    You can call us Monday to Friday, 9am to 5pm (closed bank holidays) on 0300 30 30 635.

    WhatsApp message

    You can send us a message on WhatsApp. We usually respond in under 10 minutes.

    We're available Monday to Friday, 9am to 6pm (closed on bank holidays).

    We're available on WhatsApp on Monday to Friday, 9am to 6pm (closed on bank holidays).

    Send message on WhatsApp