Support during the coronavirus outbreak
If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 3 minutes.
Read our advice to members or find out what to do in an emergency.
Suggested help pages
- How we calculate our carbon impact
- How Bulb buys its electricity
- Bulb's electricity: where it comes from and how it reaches your property
- Bulb's green gas: where it comes from and how much is renewable
- Carbon offsets: what they are, how they work and what that means for Bulb
- How is Bulb regulated by Ofgem?