Support during the coronavirus outbreak
If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 2 minutes.
Read our advice to members or find out what to do in an emergency.
Suggested help pages
- Door to door sales
- How long does it take to switch?
- Can I switch to Bulb with a top up (prepay) meter?
- Switching to Bulb on top up (prepay)
- Switching to Bulb with a smart top up (prepay) meter
- Giving notice to your supplier before you switch
- Signing up multiple properties
- Switching to Bulb with an Economy 7 meter
- Switching to Bulb with an Economy 10 meter
- The Green Deal
- Switching to Bulb if you're supplied by an independent gas transporter (IGT)