Support during the coronavirus outbreak
If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 2 minutes.
Read our advice to members or find out what to do in an emergency.
Suggested help pages
- Switching to Bulb from GnERGY
- Can I change or select my switch date?
- Submitting your first meter reading
- Your first payment
- What happens to credit or debit with my previous supplier?
- Your final bill from your previous supplier
- Cancelling your switch to Bulb
- Claiming exit fees charged by your previous supplier
- Should I cancel my Direct Debit with my previous supplier?