Support during the coronavirus outbreak
If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 2 minutes.
Read our advice to members or find out what to do in an emergency.
Suggested help pages
- Repaying debt on your electricity top-up (prepay) meter
- Emergency credit
- Fix your prepay gas meter when the screen says ‘Off’
- What do the prepayment meter errors mean?
- Repaying debt on your gas top-up (prepay) meter
- Replacing a lost electricity key or gas card
- Why didn’t my gas card work when I topped up after a long wait?