Support during the coronavirus outbreak
If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 3 minutes.
Read our advice to members or find out what to do in an emergency.
Suggested help pages
- Faulty or broken meters
- When an engineer visits your home
- Getting your meter moved
- Getting your meter changed, removed or tested
- What is a supply point number?
- Meter serial numbers
- Why have you asked for a photo of my meter?
- What does it mean if I have related meters?
- What should I do if I have an unusual electricity meter?
- What is energy theft and how can I report it?