Suggested help pages
Before your switch
- What happens when you switch to Bulb
- Can I switch to Bulb with a smart meter?
- How long does it take to switch?
- Can I switch to Bulb with a prepayment meter?
- Switching to Bulb on top-up (prepay)
Your switch
- Can I change or select my switch date?
- Submitting your first meter reading
- Your first payment
- What happens to credit or debit with my previous supplier?
- Your final bill from your previous supplier
Switching problems
- I’ve been switched by mistake (also called an erroneous transfer)
- Why is my old supplier still charging me?
- What to do when your previous supplier has objected to your switch
- What to do if your old supplier’s final meter readings don’t match our opening readings