Support during the coronavirus outbreak
If you need help and can't find an answer in our Help Centre, send us a message or use our online chat. During business hours we usually respond to chats within 3 minutes.
Read our advice to members or find out what to do in an emergency.
Suggested help pages
- Help managing your energy payments
- How Bulb calculates your payments
- Why should I set up a Direct Debit?
- Standing charges
- My account is in credit, why should I increase my payments?
- Why are my payments being increased?
- Why does my bill look higher than usual?
- Changing your monthly payment date
- If you're having trouble paying
- Bulb and debt collection
- Dual fuel discount