Suggested help pages
About top-up meters
- Managing your top-up meters during the winter
- Getting to know your electricity top-up meter
- How does a Paypoint or Payzone shop use a TAG code?
- Getting to know your gas top-up meter
- Can I switch when I have debt on my prepayment meter?
Problems with top-up
- How do I activate my emergency credit?
- Fix your prepay gas meter when the screen says ‘Off’
- What do the prepayment meter errors mean?
- Why is there less credit on my prepay meter than the amount I topped up?
- What should I do If I’ve lost my electricity key or gas card?